Refund & Replacement Policy

At Bathlux, customer satisfaction is important to us. Please read our Refund & Replacement Policy carefully before placing an order.

Returns

We generally do not accept returns once the product has been delivered, except in cases where the product is damaged, defective, or an incorrect item has been delivered.

Replacement Eligibility

A replacement will be provided only under the following conditions:

• The product is damaged during transit.
• You received a defective product.
• You received a wrong product different from your order.

Replacement Request Process

• You must report the issue within 48 hours of receiving the order.
• A complete unboxing video is mandatory. The video should begin before opening the sealed package and clearly show the product condition.
• Please share the unboxing video along with clear photographs of the damaged or defective product.
• Replacement requests without a valid unboxing video may not be accepted.

Non-Eligible Cases

• Damage caused after delivery due to improper installation or misuse.
• Normal wear and tear.
• Minor colour or finish variations due to photography or screen settings.
• Replacement requests submitted after the specified reporting period.

Order Cancellation

• Orders may be cancelled before dispatch by contacting our support team.
• Once the order has been dispatched, cancellation requests cannot be accepted.
• If a cancelled prepaid order is eligible for a refund, it will be processed to the original payment method.

Refunds

• Refunds will only be processed if a replacement is not possible or the order is cancelled before dispatch.
• Approved refunds will be credited to the original payment method within 5–7 business days, depending on the payment provider.

Contact Us

For any refund, replacement, or cancellation-related assistance, please contact us through our Contact Page or email us at info@bathlux.in .

By placing an order with Bathlux, you acknowledge and agree to this Refund & Replacement Policy.